Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
What is the typical shipping time for international orders?
Orders are typically processed within 2-3 business days. Depending on your location, international shipping usually takes between 7 to 15 business days via our standard logistics partners.
Do Anbernic consoles come with pre-loaded games?
Most of our devices include a standard microSD card with a selection of open-source titles and emulators. However, availability may vary by region and specific model; please check the product description for exact details.
What is your return policy for defective units?
We offer a 15-day return policy for any manufacturing defects. If your device arrives with hardware issues, please contact our support team with your order number and video evidence to initiate a replacement or refund.
How do I update the firmware on my handheld console?
Firmware updates can be downloaded from our official website's 'Firmware' section. You will need to flash the image onto your microSD card using a tool like BalenaEtcher or Rufus.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment methods depending on your shipping destination.
Are the screens on Anbernic devices protected by warranty?
Our standard 1-year warranty covers internal display failures and dead pixels. It does not cover physical damage such as cracks or scratches caused by accidental drops or improper handling.