Returns & Exchanges

At Anbernic, we want you to be completely satisfied with your gaming experience. If you are not happy with your purchase, you may return your device within 15 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team with your order number and a detailed reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Ensure the device is in its original condition and include all original accessories, manuals, and packaging to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the console's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.